Frequently Asked Questions
Everything you need to know about brewing the perfect cup with Moccamaster.
What makes Moccamaster brewers different from other coffee makers?
Moccamaster brewers are handmade in the Netherlands and are certified by the SCA to brew at the precise temperature of 196-205°F, ensuring optimal flavor extraction and a perfect cup every time.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your brewer leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for items in original, unused condition. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do Moccamaster brewers come with a warranty?
Yes, every new Moccamaster household brewer is backed by an industry-leading 5-year warranty covering defects in materials and workmanship.
How often should I descale my coffee machine?
To maintain performance and longevity, we recommend descaling your Moccamaster every 100 cycles or every 3 months, using a high-quality liquid descaler.
Are replacement parts available for older models?
Yes, we believe in the longevity of our products. We offer a wide range of replacement carafes, brew baskets, and internal components to keep your machine running for decades.